Cloud Phone FAQ

A：iOS cloud phone has strong protection, so account bans are rare. If your TikTok account gets banned, uninstall the app and leave the cloud phone idle for 3 days. Then reinstall and create a new account — it won’t be linked to the old one. Or, you can buy a new cloud phone.

A：Users cannot operate to restore to factory settings; otherwise, the phone will lose control.

A：If you need a script, please contact customer service. They can also make custom scripts for a fee.

A:The iOS cloud phone has a group control function. Multiple cloud mobile phones can be operated at the same time.

A：Android and Apple mobile phones can use our cloud phone through the h5 web side.

A：Not supported at this time.

A:Yes.Users can transfer files from the computer to the cloud phone.

A：Users can download some common apps from the app centre on the right hand side，such as：Amazon, AliExpress, Chrome , DHgate, eBay，Facebook, Faire, Gmail, Google，Instagram, Telegram, Temu, TikTok, Vinted, Wa Business, WhatsApp, X, YouTube, Zalo, Mercari, Wish, Hinge, Tinder, Mail.com, Linkedln, Poshmark, ShotShort, Etsy, Bofa, Omiai, Marrish, SHEIN, Discord, Pinterest, Quora, Reddit. If you need other apps, please contact customer service.

A：You can clean the user data inside the app or delete the app, the same way you do with iPhone.

A:GPS positioning function is not supported. GPS is turned off by default.

A：Our iOS cloud phones are not jailbroken and do not support one-click reset to a new device.

A:iOS cloud phones support TikTok account nurturing, video posting and attracting followers and traffic, but they do not support TikTok live-streaming sales.

A:Yes. You can modify the language and time zone as needed. The modification method is the same as operating a physical iPhone. (Note: It will restart after modification.)

A:Currently, the cloud phone only supports Sock5 format proxy IP (it is recommended to choose IP that supports UDP forwarding), and http and https formats are not supported for the time being.

A:Yes, users can purchase proxy ips from third parties and configure them to their cloud phones themselves.

A:Cloud phones activated by scanning the code through the client (including those purchased with the activation code) are by default from the IP address of the Singapore data center. Three cloud phones share one IP address.